| eBook Frequently Asked Questions |
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1. What are Thompson eBooks? |
| Thompson eBooks are digital versions of selected
Thompson titles which can be read on portable digital devices,
including most of the major types of e-readers (such as the Nook and
Sony devices), tablet devices such as iPads, as well as desktop,
laptop and other PC and Mac computers.
Thompson eBooks are formatted using Adobe® Digital Editions. Download Adobe® Digital Editions. For a complete list of devices compatible with Adobe® Digital Editions see http://blogs.adobe.com/digitalpublishing/supported-devices |
2. Can I read eBooks on my Kindle? |
| Thompson eBooks are not yet available in a format compatible for Kindle devices. Email us at service@thompson.com if there is a publication you would like to purchase for your Kindle. |
3. How do I access a Thompson eBook? |
| Thompson eBooks are formatted using Adobe® Digital Editions. If you have not already done so, you should Download Adobe® Digital Editions. This will enable you to view your eBook on your desktop, laptop or other PC/ Mac computer, and to transfer the eBook to certain e-reader devices. Your e-reader device should provide all of the necessary software and instructions to facilitate use of Thompson eBooks. |
4. How do I get access to my Thompson eBook? |
| After you purchase a Thompson eBook, you can download your eBook by logging into the Thompson.com website. You will also receive an email with a link to login directly. |
5. What is the return policy? |
| Thompson Publishing Group does not offer refunds on products that are easily copied. However, if you're not completely satisfied, we will exchange the product in question with another of equal or lesser value. We want to ensure absolute satisfaction. |
6. How many times can I download a Thompson eBook? |
| You can download your eBook up to four times within a period of thirty days from the date of purchase. |
7. I have more than one computer, an e-reader and another portable device. Can I read my Thompson eBook on all of these devices? |
| You are allowed to transfer your Thompson eBooks on up to four devices that support Adobe Digital Editions and that have been licensed to you. The Adobe Digital Editions website provides more details on how to access your eBook library from multiple computers/devices. |
8. Can I share my eBook? |
| No. Thompson eBooks cannot be shared. They are digital publications for your individual use only, and you are not permitted to share, move, copy, reproduce, network or otherwise transfer any Thompson eBooks to any computer or other device of any other person. The terms and conditions of Thompson eBook use are found at the front of your Thompson eBook. |
9. What happens if my computer crashes and I lose my digital library? |
| You may download the file containing an individual Thompson eBook up to four (4) times (within the first thirty days of purchase) from your order history on www.thompson.com, and may retrieve a copy using one of your allotted downloads. If you lose your digital library as a result of a crash beyond thirty days, please contact us for access at 800-677-3789. |
10. Can I transfer or assign my rights to a Thompson eBook? |
| No. You may not sell, rent, lease, distribute, broadcast, transfer, or assign your rights to the Digital Content or any portion of it to any third party except as expressly permitted by Thompson. |
11. Can I copy and print text from my Thompson eBooks? |
| Unless otherwise indicated: |
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12. Do I have to pay shipping, handling or taxes on Thompson eBooks? |
| No. You do not pay shipping and handling charges for Thompson eBooks. Sales tax for your eBook will be based on your credit card billing address. |
13. Will Thompson add more eBook titles? |
| We are evaluating additional publications to convert to eBooks. Check www.thompson.com for updates. |
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